ALPIX-AI / Hotel chatbot
The digital receptionist by ALPIX-AI is a multilingual AI chatbot for the hotel website. It answers guest questions around the clock in German, Italian and English, leads to a direct enquiry instead of a booking portal and hands over to reception whenever it is not sure. It runs live at several hotels in South Tyrol and has answered more than 1,500 guest questions there.
Around the clock, at night, at weekends and whenever nobody at reception has time.
Rooms, prices, breakfast, arrival, parking, spa, cancellation terms and house rules, from your own information.
German, Italian and English in the same conversation. In bilingual South Tyrol that is normal.
With dates, guests and contact details straight into your inbox, instead of losing the guest to a portal.
Questions it could not answer are reviewed and the answers are added.
We add new prices, times and offers, or you change them yourself in the client portal.
It does not make things up. It only answers from your property's information. What is not there, it does not answer; it refers to reception or takes the guest's contact details.
It does not take binding bookings. It answers questions and leads to an enquiry or to your existing booking flow.
Every receptionist comes with a data processing agreement under Article 28 GDPR, a privacy text for your website in three languages and the disclosure required by the EU AI Act (Article 50) that the guest is talking to an AI.
The digital receptionist runs live on the websites of these properties.
Free, about 30 minutes. Which questions do your guests ask most? If a receptionist makes no sense for you, we say so.
Free and ready within days: your receptionist with your real rooms and prices. You ask the questions.
Only after your yes. Setup is one line of code, we support your web designer.
Maintenance, updates and analysis for a fixed monthly fee.
One that speaks German, Italian and English in the same conversation, answers only from the property's own information and leads to a direct enquiry instead of a booking portal. The digital receptionist by ALPIX-AI is built for exactly that and runs at several South Tyrolean hotels.
The first call and the demo with your data are free. After that the receptionist runs for a fixed, manageable monthly fee, setup, maintenance and updates included. You see the finished bot before you commit.
Personal contact happens at reception and at breakfast, not when typing the breakfast time for the twentieth time. Those repetitions are exactly what the receptionist takes over. At 11 pm the alternative is not a person, it is no answer at all. As soon as it gets personal, it hands over to your reception.
It never hits a dead end: it refers to reception or takes the guest's contact details. So every open question becomes an enquiry.
No. You fill in a questionnaire once, about an hour of work. We take everything else from your website and our conversation.
Not always. Ask your current bot three real guest questions. If the answers are useful, we will openly advise against switching.
In a free first call we look together at what Google and AI assistants say about your hotel today, and what to tackle first. Honestly, even if the answer is: nothing.
Free first call